Privacy Policy and Terms of use

The Privacy policy explains the possible processing of personal data by ENTSOG in accordance with the General Data Protection Regulation (“GDPR”) while the terms and conditions of use of the website describes (i) the rights and obligations of our Website Users in terms of use of data/information contained in our website and (ii) the responsibilities of ETNSOG towards this data/information. 

For the use of any data published on the ENTSOG Transparency Platform, please refer to the dedicated Privacy Policy and terms of use.

For further information please contact:

Nicolas Van der Maren 
Data Protection Officer 


Personal data pertaining to persons involved in and/or affected by the activities of ENTSOG

As part of ENTSOG's duty to facilitate and enhance cooperation between national gas transmission system operators (TSOs) and other system operators across Europe, the association handles certain personal data pertaining to its members’ representatives and visitors to its website, but also persons active on the ENTSOG Transparency Platform, on the Functionality Platform, etc. (e.g. first name, surname, title, company name, address, e-mail addresses, phone number). While these are mainly representatives of the ENTSOG’s members, participating in some working groups of the association, they may also be persons ordering ENTSOG maps or being in contact with ENTSOG in its quality of Local Issuing Office for Energy Identification Coding Scheme (EIC).

ENTSOG uses these personal data for a number of purposes, such as:

  • Creation of working groups and relevant distribution lists;
  • Creation of ENTSOG PDWS SharePoint profiles
  • For ensuring the publication of related TSOs information in accordance with the applicable legal framework;
  • Creation of the TYNDP project portal credentials for project promoters;
  • Creation of profiles for ordering and organising shipping of ENTSOG’s maps;
  • Creation of user log-in for saving favorites on ENTSOG’s TP, creating UMMs or administration of user profiles;
  • Distribution of e-mail updates to its registered stakeholders;
  • Creation of profiles for ensuring the relevant stakeholders are registered at the platform and communication to  relevant persons is ensured;
  • Contacting project promoters as part of the TYNDP process or any related purposes and consistent with the Practical        Implementation Document for Developing the TYNDP;
  • Handling requests for EIC Location Codes
  • Handling of Support Requests in Redmine
  • Registrations of events

Unless otherwise and expressly stated in a relevant section of the website, such data shall not be used for any other purposes, and, in particular, shall not be communicated to third parties for commercial use or direct marketing purposes.

These data are handled in accordance with the Belgian Act of 30 July 2018 on the protection of natural persons with regard to the processing of personal data and in accordance with the General Data Protection Regulation (“GDPR”, the Regulation (EU) 2016/679).

Personal data of these persons can only be processed for the purposes listed above, if their processing is based upon one of the legal grounds as listed in Article 6.1 GDPR. Persons whose data are being collected will be provided with the information in accordance with Article 13 of the GDPR (or Article 14, where the personal data have not been obtained from the person). As far as the person has not requested a data transfer, none of the personal data collected is ever passed on to third parties.

In line with the provisions of the Act of 30 July 2018 on the protection of natural persons with regard to the processing of personal data and the GDPR, persons concerned by any collection of their personal data have the right to access their personal data, to have these data rectified or erased, to restrict the processing of these data in certain situations (please refer to Article 18 GDPR) and to transmit his/her personal data to another data controller by contacting the ENTSOG Data Protection Officer (see below). They also have the right to lodge a complaint with the competent supervisory authority (“l’Autorité de Protection des données” in French, “de Gegevensbeschermingsautoriteit” in Dutch).


Please read the following terms and conditions of use carefully before using this Website or any of its sections.


1.1By accessing and using this Website, or any Section of this Website, you as User acknowledge, accept and agree to any and all of our Terms and Conditions of use as described below, and otherwise contained on or referenced in this Website.




ENTSOG” means European Network of Transmission System Operators for Gas AISBL with registered office at Avenue de Cortenbergh, 100 - B-1000 Brussels, Belgium, an association established, on a non-profit basis, in order to promote the completion and functioning of the internal market and cross-border trade for gas and to ensure the optimal management, coordinated operation and sound technical evolution of the European natural gas transmission network pursuant to Regulation (EC) 715/2009.


“Membernet” means ENTSOG secure area reserved to ENTSOG members and accessible at


“ Transparency Platform” means the Section of the Website designed to facilitate access to transmission networks by, among other things, making all the information available in an organized and structured way on a single website. The Transparency Platform is based on information that is already published by individual TSOs on their websites, such information is publicly available and does not include any restricted or confidential information. This Section is accessible at is governed by specific conditions of use completing to the Terms and Conditions of use.


 “Registered User” means a User to whom ENTSOG grants an access to the Membernet as described in Article 9 -


“User” means any person either a natural or legal person using the present Website on its behalf or for whom the use is made, and who is bound by the Terms and Conditions of use.


“Section” means a section of the Website dedicated to a specific topic or area.


“Terms and Conditions of use” means the present terms and conditions of use of the entire Website by any User.


“Website” means ENTSOG website which comprises  various Sections and a secure area.




The property rights of all contents of this Website including, but not limited to any texts, graphs, images, copyrights, databases (whether or not protected by law), trademarks, designs, maps or other intellectual property rights are the exclusive property of ENTSOG, its members, or such third party credited as the provider of the contents. All property rights are reserved unless otherwise stated in the present Terms and Conditions of use.




Any use of the content or part of it contained or provided through this Website, except and to the extent as specifically permitted by these Terms and Conditions of Use, is strictly prohibited. You may download, store and use the contents of this Website provided you keep intact all trademark, copyright and other proprietary notices indicated.


You shall not transfer, sell, display, republish, retransmit, redistribute, create derivative works from, or otherwise make the contents or any part of It,  of this Website available to any other party or make the same available on any website, on-line service of your own or of any other party or make the same available in hard copy or on any other media without ENTSOG’s express prior written consent and to the extent agreed by ENTSOG.


You can contact ENTSOG at the following e-mail address:


When using information or data for any of the purposes mentioned in the first and second paragraphs, you shall at least indicate the source: “ENTSOG and/or its members” and the title of the relevant Section.


When using information or data for any of the purposes mentioned in the second paragraph, you may be asked to provide ENTSOG upon request with statistics on their circulation on a regular basis and at least on an annual basis.


In any case, you undertake not alter or modify the data and information provided in this Website.


ENTSOG does not permit automatic extraction of data or other usage which reduces the performance of the Website. ENTSOG reserves the right to block at any time and without any prior notice the author of any such extraction or usage from the Website and to seek for damages in compensation of such infringement including but not limited to the reduced performance of the Website. In such circumstances, ENTSOG reserves the right to block the full access or the access to the specific Section(s) to a User which would proceed to not proportional downloads (7.5 times more than the average user of the same category) as well as be based on illegitimate or unfair use of the data.


ENTSOG reserves the right to temporarily withdraw or suspend access to the Website at any time for the purposes of further development, improvement or correction of a functionality or content.




You are prohibited from using the Website to:

 a)post or transmit any infringing, threatening, false, misleading , abusive, harassing, libelous, defamatory, vulgar, obscene, scandalous, inflammatory, pornographic, or profane material or any material that could constitute or encourage conduct that would be considered a criminal offense, give rise to civil liability, or otherwise violate any law. ENTSOG will fully cooperate with any law enforcement authorities or any court order requesting or directing ENTSOG to disclose the identity of anyone posting or transmitting any such information or materials;

 b)advertise or perform any commercial solicitation; and


upload information or change information without any prior authorisation, defeat or circumvent security features, or otherwise cause damage to the Website. The latter may be punishable under applicable laws.




All content is subject to change and is provided to you “as is” without any warranty of any kind, either expressed or implied nor for any specific purpose.


Subject to the first paragraph above, ENTSOG uses reasonable endeavours to publish on its Website information or data deemed reliable unless otherwise expressly mentioned.


ENTSOG disclaims any warranty whatsoever as to eventual errors or omissions or obsolance with reference to any discussions, postings, transmissions, bulletin boards, and the like that may be on the Website. ENTSOG assumes no responsibility or liability arising from any infringing, threatening, false, misleading, abusive, harassing, libelous, defamatory, vulgar, obscene, scandalous, inflammatory, pornographic, or profane material or any material that could constitute or encourage conduct that would be considered a criminal offense, give rise to civil liability, or otherwise violate any law, contained in any such locations on the Website.


ENTSOG reserves the right to revise, add or delete the information published or posted at any time without prior notification.


ENTSOG and the providers of information and data therefore expressly disclaim to the extent permitted by law any responsibility or liability for:

 a)the accuracy, up-to-datedness, reliability, completeness or usability of the information and data;


the revision, addition or deletion of information;


loss or damage of any kind, including, but not limited to, direct, indirect, general, special, incidental, or consequential damages, which may result from the use, consultation, transmission or downloading of information and data contained on this website or from the interpretation or reutilisation by a lawful user of information and data contained on this website, even in the case of negligence;


use of any content which would infringe the rights of any third party; and


the alteration or modification of the data resulting from an improper reutilisation of the data by any lawful user


The Website may contain links to sites owned or operated by parties other than ENTSOG. Such links are provided for your convenience only. ENTSOG does not control, and is not responsible for, the content or privacy policies on, or the security of, such sites.

Neither does ENTSOG endorse the content, or any products or services available, on such sites.


ENTSOG assumes no responsibility or liability arising from any damage or disruption encountered on the IT system of the User while accessing the Website.




You as User acknoledge  that ENTSOG shall not be liable in any respect to the User or to any third-party for any termination of the User's access anySection of the Website and undertake to keep harmless ENTSOG in respect thereof




This Website may contain statements, estimates or projections that constitute "forward-looking statements". Generally, the words "believe," "expect," "intend," "estimate," "anticipate," "project," "will" and similar expressions identify forward-looking statements, which generally are not historical in nature. Forward-looking statements are subject to certain risks and uncertainties that could cause actual results to differ materially from ENTSOG's historical experience and our present expectations or projections. You should not place undue reliance on forward-looking statements, which speak only as of the date they are made. ENTSOG undertakes no obligation to publicly update or revise any forward-looking statements.




ENTSOG maintains a secured Section of this Website to share and make available certain materials and information that require access restrictions. Registered Users will be granted access privileges to such secured Section. Registered Users are responsible for maintaining the confidentiality of their assigned User ID and password, and are fully responsible for all activities that occur under their account. ENTSOG shall not be liable or responsible for any misuse of User ID and password.


Registered Users acknowledge that general security practices are employed. ENTSOG has the right to log off accounts that are logged in and show no activity for a longer period of time, as well as account inactivity for more than 180 days. ENTSOG reserves the right to change these general security practices at any time without prior notice.


As a condition of the grant of access to the secured Section, the Registered User shall agree that ENTSOG can terminate the Registered User's account and its access privilege without prior notice in cases where ENTSOG would record a breach of these Terms and Conditions of use by the Registered User.




In order to improve and accelerate the performance of the Website and adjust it, in as much as possible, to your preferences, certain data are collected regarding the usage of the Website. This is done by making use of so-called ‘cookies’. You can disable the use of cookies by changing the appropriate settings in your browser and continue to use the Website however this would mitigate the improvement and acceleration of the performance sought.




Registered User will be required to provide personal data for administrative purposes only and for the proper circulation of newsletters and updates on Website functionalities in as much as existing or available. Any personal data will be used by ENTSOG to the extent legally authorised and complying with in confidentiality obligation applying. ENTSOG will not use any personal data supplied for the above purpose for any marketing or sales activities or release the data to a third party.
Moreover, personal data shall also be processed by ENTSOG in accordance with the ETNSOG Privacy Policy


Any other communication or material that you may transmit to the Website, such as questions, comments, suggestions or otherwise, will be treated as non-confidential and non-proprietary.




You acknowledge and agree that ENTSOG may modify these Terms and Conditions of use at any time, at its sole discretion and without notice. All modifications will be effective immediately upon our posting of the modifications on the Website. You are bound by any such revisions and liable to remain informed on a timely basis.




These terms and conditions of use are subject to Belgian law and the exclusive jurisdiction of the courts of Belgium.

Cookie policy

1.     About cookies

Cookies are small data files which are downloaded to your device when you visit our website. Cookies may gather information about your use of the website or may enable us to recognise you as an existing customer when you return to our website at a later date. Cookies allow us to recognise your device. You can find more information about cookies at and  

You do not have to accept our cookies. However, Should you not accept or delete our cookies, some areas of our website may take more time to work, or may not function properly. You can find more information on how to disable and/or delete cookies in section 4 below. 
2.    Cookie configuration settings

Cookie settings can vary from one browser to another. Please note that each browser (such as Chrome, Internet Explorer or Mozilla Firefox) provides for further guidance on how to disable the use of cookies on certain browsers, and/or on how to delete cookies.
3.     Agreement with our use of cookies – changes to our Cookie Policy

By continuing to use this website, you acknowledge that you have read the terms of this Cookie Policy and that you agree with our use of cookies as set out above (unless you expressly indicated otherwise). 

We may amend this Cookie Policy from time to time. Any changes we make to our Cookie Policy in the future will be posted on this page and, where appropriate, notified to you by email. Please check back frequently to see any updates or changes to the Cookie Policy. Your continued use of this website following the posting of changes to this Cookie Policy will indicate your acceptance of these changes. This Cookie Policy was most recently updated on 07/11/2018. 
4.    Contact details

Questions, comments and requests regarding this Cookie Policy must be addressed to